After collecting all the information from an online survey and its on-site end user research in Bari, the DCC formed a team with experts from the SAP partner AlmavivA – one of the leading Italian players operating in the global customer experience sector – and its subsidiary Almawave. In a four-day Design Thinking workshop in Rome, the team created personas (fictional characters representing different user types) and identified current and future business processes. Two DCC designers (Alessandro Sposato and Moritz Gekeler), one program manager (Paolo Baroni), one solution architect (Paolo Tegon), and four colleagues from Almawave attended the participatory design workshop. Both the user research in Bari and the design workshop in Rome were sponsored by FS Italiane. On the first day in the Italian capital, the team had the chance to work together with Vincenzo Lo Curto (Project Manager for IT Logistics, FS Italiane) to understand the customers’ needs in greater detail. They then analyzed processes and created some initial paper prototypes of the portal the following day. In the week thereafter, the interaction designers from the DCC formatted prototype iterations, crafted wireframes based on standard SAP Fiori processes, and personalized the SAP Fiori launchpad and internal applications. Meanwhile, AlmavivA focused on designing other applications. Just after another feedback round, a personalized interface was created and FS Italiane branding applied to the screens. In addition, the definition of a style guide helped the partner AlmavivA develop its apps according to the same visual design. In total, the project required about six weeks to enter the implementation phase. FS Italiane’s new logistics portal has now been online since July 14, 2015.