ELEVATING HIGHER-EDUCATION THROUGH
ENRICHED DIGITAL EXPERIENCES
Changing how 150K
Streamlining daily workload of 14K faculty and 10K employees
Simplify how 100K+ patients
receive health services
for 250K alumni
As a broker of knowledge and center of research, much is expected from Tecnológico de Monterrey (the Tec). To maintain their position as a top tier University, they recognized the need to stay cutting-edge and provide excellent experiences. Taking to heart that success is now synonymous with innovation, the Tec decided that a crucial component of their overall experience strategy should be to re-think the digital experience of the internal systems used by its over 500,000 students, faculty, program directors, employees, patients and alumni.
Digital transformation is no easy task – especially at this scale. But Tec de Monterrey understood the modern perils of remaining complacent, and enlisted SAP’s Design Services to help. Beyond re-imagining some key digital applications, the two partners have simultaneously kick started the University’s digital transformation journey by equipping the school with design thinking expertise and demonstrating how the HANA Cloud Platform can be an enabler for future innovations.
Supply Chain Management Director, Tecnológico de Monterrey
While on a tour of Silicon Valley’s top design and innovation destinations, a group of the University’s executives participated in a workshop at SAP’s Palo Alto campus. The meeting illuminated a myriad of co-innovation opportunities, and ultimately convinced the Tec that SAP was the right company to partner with as they looked toward the future.
The SAP design team then traveled to Mexico to conduct on-site scoping workshops and interview students, teachers, and patients to determine exactly what aspects of the digital experience to focus on.
Research analysis led to four key areas of opportunity for the portal experiences. Solutions needed to:
- Make information more relevant, based on the specific user profile
- Enable the user with information that can expedite tasks (especially administrative tasks that can seem to take time away from focusing on the student-teacher relationship)
- Streamline and reduce repetitive steps in a workflow
- Provide real-time feedback as tasks are executed
Informed by rich user research, the team developed clickable prototypes with reimagined workflows using SAP BUILD.