CHEMICALS
EMPOWERING SALES TO ENHANCE THE CUSTOMER EXPERIENCE
Faster pricing
approvals

Project highlight
>80% of all U.S.
pricing offers directly

validated

Project highlight
Increased accuracy in
accounting

Project highlight
Objectives
  • Replace the offline pricing process and digitalize the pricing commitment process for tailored customer offers negotiated by sales
  • Provide the sales force with access to the relevant information on a mobile app to fix a price with the customer while they are on-site
  • Speed up the pricing approval process and improve accuracy of accounting
 
Why SAP
  • Relevant data pulled into the cloud without reconfiguring back-end SAP® software systems with the SAP Cloud Platform Integration service
  • Intuitive user interface and mobile access for sales representatives with SAP Fiori® Cloud apps and in-house app development with the Build tool
  • Ability to extend the existing business applications and build new, innovative solutions for the business with SAP Cloud Platform
 

SAP Cloud Platform enabled us to innovate in-house at a rapid pace. It has changed our perception about SAP. We are quickly and easily building intuitive apps for many processes with SAP Fiori Cloud. And there's no going back; we will always use Build for our SAP Fiori apps.

ROBERT BLUMHOF
SVP IT North America, Sika Group
Resolution
  • Accelerated the sales process and enabled a better customer experience, as sales can confirm the agreed-on price while on-site with the customer
  • Unprecedented level of engagement between IT and business teams using Build to help develop a mobile app which exactly met user expectations
  • Increased accuracy for accounting and reduced administrative effort for price settling and offer creation
 
Future plans
  • Consider SAP Cloud Platform as one of the strategic development platforms for future application developments
  • Develop custom applications and provide salespeople with a view of real-time stock levels, customer order details, and customer service tickets